LanguageWire is a privately-owned language services provider. This privacy policy explains how we use any personal information we collect about you.

Your privacy is our priority. We understand that storing your details is a major responsibility. For this reason, we can assure you that protecting the information that you give us is a top priority for us. 

What personal data do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, subscribe to a newsletter, fill out a form, provide feedback. Website usage information is collected using cookies.

When we refer to personal data, we do not limit ourselves only to information that directly identifies you but also include data that indirectly identifies you. The categories of personal data that we collect in connection with our services and the use of our website and mobile applications include the following:

• Identification data: surnames, first names, e-mail addresses, telephone numbers, postal addresses, dates of birth, account identifiers.
• Identity document number: ID card, passport, VAT number.
• Financial and payment data: customer order forms and invoices, account numbers, encrypted card numbers, etc.
• Data relating to your browsing of our website.
• Information derived from satisfaction surveys or interactions on our dedicated social media pages.
• Voice, audio-visual and electronic data, such as recordings of your email, chat or telephone communications with our customer service department.
• Data associated with cookies and other similar technologies. For detailed information on the use of cookies, please see our dedicated policy.

To improve your customer experience, LanguageWire will build a customer profile with the personal data you have provided to us. No automated decisions will be made based on this profile. Although most of your personal data is collected directly from the customer, we may receive information from third parties, including competent authorities.

Why do we process your personal data?

Main Purpose: Management of Translation Services and Platform Access 

At LanguageWire, we process the information provided by our customers to facilitate access to our translation services, including AI-powered translation solutions and platform functionalities. This involves managing user accounts, processing service requests, and communicating important updates related to our services.

Additionally, LanguageWire may use customer data to improve user experience by creating customer profiles based on provided personal details and service usage. No automated decisions will be made solely based on this profile.

Purpose 2: Compliance with Legal Obligations 

If required by law, LanguageWire may process personal data to comply with regulatory and legal obligations, including responding to legal requests from authorities, enforcing contractual agreements, and protecting against fraud or misuse of our services.

Purpose 3: Marketing and Communications

Customers may choose to receive marketing communications from LanguageWire regarding new services, updates, and promotions. These communications will be sent via email, and customers can opt out at any time.

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Purpose 4: Handling Inquiries from Non-Customers

Users who do not have an existing contractual relationship with LanguageWire may contact us for information about our services. We will process their personal data solely for the purpose of responding to their inquiries.

Purpose 5: Security and Platform Integrity

LanguageWire implements security measures, including monitoring and analysis, to protect its digital platforms, infrastructure, and offices. This includes video surveillance in our premises and cybersecurity measures to prevent unauthorized access, fraud, or misuse of our services.

LanguageWire is committed to processing personal data in compliance with applicable data protection regulations, including the GDPR. For further details on how we handle your data, please refer to our full Privacy Policy or contact our Data Protection Officer (DPO).

How will we use the information about you?

We collect information about you for the following reasons:

• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website to better serve you.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails regarding your order or related products and services.
• To follow up after correspondence (live chat, email or phone inquiries).
• To process orders and provide quotes.

LanguageWire will not share your information with other companies for marketing purposes.

How long will we keep your data?

Data used for the fulfilment of a contract or to meet a legal obligation will be kept while the contractual relationship continues and, once it has concluded, shall be retained for the legally prescribed periods of limitation of liabilities.

The data processed for the purpose of attending to requests addressed to LanguageWire by a non-customer user will be kept for the legally stipulated periods of limitation of responsibilities.

The data processed for the purpose of sending commercial communications will be kept until such time as the customer withdraws their consent to receive such promotional communications.

Below is a table showing the retention periods for each data item:

What are your rights when you supply your details to us?

Any person, whether customer or user, has the right to access your Personal Data and obtain detailed information about the processing that LanguageWire carries out.

Within the limits and conditions permitted by current legislation, we offer you the possibility to:

A) Right of access

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please contact us via this contact form. Access your Personal Data and obtain detailed information about the processing we carry out. Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information.

Furthermore, the European directives and regulations grant the data subject access to the following information:

• The purposes of the processing;
• The categories of personal data concerned;
• The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
• Where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
• The existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
• The existence of the right to lodge a complaint with a supervisory authority;
• Where the personal data are not collected from the data subject, any available information as to their source;

The existence of automated decision-making, including profiling, referred to in article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact the controller.

B) Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact the controller.

C) Right to rectification

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Request the rectification, updating or deletion of your Personal Data. It is important to note that erasure can only take place when: (i) the data is no longer necessary for the original purposes of the processing, (ii) you withdraw your consent and there is no other lawful basis for the processing, (iii) you object to the processing without a legitimate reason, (iv) it is determined that your data has been processed unlawfully, or (v) it is necessary to erase it in order to comply with legal obligations.

D) Right to erasure (Right to be forgotten)

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

• The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
• The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
• The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
• The personal data have been unlawfully processed.
• The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
• The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by LanguageWire, he or she may, at any time, contact the controller.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required.

E) Right of restriction of processing

• Object to the processing of your Personal Data for personal reasons.
• Object to the processing of your Personal Data for marketing purposes.

F) Right of limitation of the processing

Request the limitation of the processing of your Personal Data, which means that we will not be able to use your Personal Data for a defined period of time. You can exercise this right when:

• You dispute the accuracy of your Personal Data for a period that allows us to verify its accuracy.
• The processing of your Personal Data is unlawful, and you object to the deletion of your Personal Data and instead demand that their use be restricted;
• We no longer need your Personal Data, but it is still necessary for the establishment, exercise or defence of claims;
• You object to the processing on grounds relating to your particular situation, while we check whether the legitimate grounds pursued by the business take precedence over yours. 

G) Right to data portability

Receive the Personal Data you have provided to us or request its transmission to a third party when the processing has been carried out in an automated manner and is based on your consent or on the performance of a contract. 

H) Right to withdraw data protection consent

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact LanguageWire electronically by writing to  data_protection@languagewire.com

To exercise the rights described above, the user or customer can submit a request as follows:

• In writing to LanguageWire Nitivej 10, 2000 Frederiksberg, Copenhagen, Denmark
• Via email - data_protection@languagewire.com

File a complaint with a supervisory authority.

In certain circumstances, interested parties will be able to request the limitation of the use of their details, in which case we will only keep them to make or respond to claims. In certain circumstances, for reasons related to their own situation, interested parties may oppose the use of their details.

LanguageWire will then stop using them, except for imperative legal reasons, or to make or respond to claims.

What is the legal basis for the use of your details?

Main legal justification: Management of Translation Services and Platform Access

The legal justification for the use of your details is according to our Terms & Conditions.

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Where our company is subject to a legal obligation by which processing of personal data is required, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR.

In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR.

Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by LanguageWire or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. The legislator considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

The response to requests for information from users who are not LanguageWire clients is based on LanguageWire's legitimate interest in being able to provide a response to the user. LanguageWire will process the client's data to be able to respond to said request made by the user.

The capture of images through video surveillance cameras responds to LanguageWire's legitimate interest in safeguarding and preserving the security of goods and people on our premises, for a deterrent effect or so that the perpetrators of damage, theft or aggression can be identified.

Who receives your data?

LanguageWire will not transfer data to third parties, however, it may communicate the data to the following third-party recipients in the following cases: Public Administrations for the fulfilment of legal obligations (e.g.: traffic sanctions) and banking entities for the management of collections and payments. They may also be communicated to the following categories of data processors: providers of electronic communications, office automation, hosting, computer maintenance, management, accounting, auditing, consultancy, legal representation, insurance companies. Some of these processors may be located outside the European Economic Area, in which case LanguageWire will have adopted the appropriate data protection safeguards in advance.

How did we obtain your data?

Normally, we always obtain the data directly from the customer

To improve your customer experience, LanguageWire will create a customer profile with the personal data you have provided. No automated decisions will be made based on this profile.

How do we protect your personal data?

At LanguageWire, safeguarding your personal data is a top priority. We apply a comprehensive set of security technical, organisational and physical measures to ensure your data remains protected at all times.

All data managed in our platform is encrypted both in transit and at rest using industry-standard encryption protocols. Our systems are protected by robust firewall configurations, and access is strictly limited to authorised personnel following the principle of least privilege.

We follow a proactive approach to vulnerability management, including continuous monitoring, regular security scans, and timely patching of known vulnerabilities. Our infrastructure is also protected by anti-malware technologies and continuously monitored for suspicious activity.

These controls are part of a broader Information Security Management System (ISMS) aligned with ISO 27001 and GDPR, ensuring continuous improvement, risk management, and compliance.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.

For instance, we use cookies to help us remember your preferences based on previous or current site activity, which enables us to provide you an improved experience. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information unless we receive your consent to do so. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personal information may be provided to other parties for marketing, advertising, or other uses.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Ads

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

Google Ads Policies

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Remarketing with Google Display Ads
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Google Ads

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Data Ethics

Data ethics is about the responsible use of data. A large amount of data goes through the LanguageWire platform. Data and information security is a key priority in LanguageWire, and it is essential that both our customers and employees always feel safe when entrusting us with their data.

• Security: To safeguard high ethical data standards, LanguageWire ensures appropriate technical and organizational security measures are implemented to prevent the accidental or unlawful destruction, accidental loss, alteration, or change, and unauthorized disclosure of or access to data
• Fairness: It is about doing what is right and only handling personal data in ways that people would reasonably expect and not using it in ways that have unjustified adverse effects on them. In that regard, LanguageWire considers whether the use of personal information can be justified and that processing that information is compatible with what can be expected in a free and democratic society and in accordance with human rights.
• Transparency: We are transparent about our data processing activities and are clear about how and why we use personal data.

A significant amount of the data ethics considerations is already part of our customer dialogs before the start of any project delivery. We do not sell any data to any third parties or profit from it in any way. Please also visit: /en/info/privacy-policy

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

LanguageWire A/S
Nitivej 10
Frederiksberg, 2000
Denmark
Email: data_protection@languagewire.com
Tel: +45 33 97 00 30

External Data Protection Officer

LanguageWire has named the following External Data Protection Officer:
IITR GmbH
Sebastian Kraska
Eschenrieder Strasse 62c
82194 Gröbenzell
Germany
www.iitr.us
Tel: +49 89 1891 7360
Email: email@iitr.de

Changes to this Privacy Policy

This Privacy Policy was last updated on 09/04/2025